• At Coulsdon Dental Clinic we are taking every step to assist in preventing the spread of COVID-19. We want to reassure you that your health and safety as well as our team remains a priority. Our strict policy surrounding sterilisation and disinfection procedures to prevent cross- infection ensures all contact areas are cleaned prior to and following appointments.

  • We understand that many patients still require dental care and advice – therefore we are pleased to offer our VIDEO CONSULTATION service where our dentists will be able to advise, reassure and prescribe medication if necessary. If you want to discuss a dental-related issue with one of our dental professionals, please call us on 0208 660 3308 or email contact@coulsdondentalclinic.co.uk

INTRODUCTION

  • We are still welcoming new patients. If you are a new patient who would like to have a telephone consultation a member of our administration team will be in touch to complete a medical history form over the phone.

  • For information on personal data, please read our Privacy Policy.

NEW PATIENTS

  • You should not use Video Consultations if you think your health problem is urgent or an emergency. Video Consultations should, under no circumstance, be used if you are experiencing a medical emergency.

  • If you think there is any chance that you or the person you are assisting has an urgent or an emergency health need you should immediately dial 999 or seek alternative emergency medical services.

  • These terms and conditions (“Terms and Conditions “) set out the basis on which Coulsdon Dental Clinic offers web-based Video Services to individuals that enables patients to consult with Dentists on a self-pay basis.  

  • By using Coulsdon Dental Clinic you confirm that you are accepting these Terms and Conditions in full.

  • If you do not understand, accept and agree to these Terms and Conditions we are unable to provide you with a video consultation.

USAGE GUIDELINES

  • To access the services, you warrant that you are at least eighteen (18) years of age and possess the legal right, capacity and ability, on your own behalf to accept and agree to these Terms and Conditions.

  • Under 18’s should attend the consultation with a parent of guardian present.

AGE RESTRICTIONS

  • If you start your appointment late you understand and agree that it is generally not possible to exceed the 15-minute appointment time as there will usually be other patients waiting for their pre-booked appointment time slot after yours. 

  • We reserve the right within reason to terminate the video consultation when the 15 minutes have expired or to charge for another full 15-minute appointment if there is time available and no other patient waiting for their appointment.

  • Your dentist will discuss the possibility of extending your appointment should you wish to do this, but you accept that this is often not possible

IF YOU ARE LATE FOR YOUR APPOINTMENT

  • A consultation with a dentist will last ten (15) minutes in length and the costs are as displayed on the website.

  • Payment can be online when you book your appointment. 

  • If you book over the phone, you will be asked to provide your debit or credit card details over the phone to our receptionist and the costs of the consultation you have booked will immediately be debited from your card. 

CONSULTATION COSTS

  • If your consultation is determined by Coulsdon Dental Clinic at its sole discretion to have been disrupted, Coulsdon Dental Clinic will refund the amount of the consultation to the credit/debit card used at booking.

  • Disrupted consultation may include but is not be limited to:

  • Coulsdon Dental Clinic suspension of the System at the time of your appointment

  • If you think you are due a refund you must contact us as soon as possible providing details of the consultation and a full description in writing of the issue or concern you are raising. Please follow our complaints procedure available here.

CHARGES FOR CANCELLED (DISRUPTED) OR MISSED SESSIONS

  • Prescriptions will need to be collected by a nominated individual not in isolation or displaying coronavirus symptoms – this individual will need to be named during the call and bring photo ID)

PRESCRIPTIONS

  • We are aware these are anxious times and due to new government requirements to stop the spread of COVID-19 there has been a lot of recent change. We assure you that all processes including how your personal data is handled will remain the same.

OUR PROMISE TO YOU

  • Patients with computer/tablet/mobile access:

  • Visit https://zoom.us/ via computer or search “Zoom” via App store on your tablet

  • Click ‘Sign up it’s free’ and enter your email address

  • Go to your inbox and click the link to activate your Zoom account

  • Enter your details and set a password

  • Your dentist will provide you the meeting ID and passcode by email. You will need the meeting ID and passcode to start your video consultation.

  • You are all set up and ready to go!

Please note: It is the responsibility if the patient to check the Data processing agreement on Zoom’s website before downloading the App onto their devices. Coulsdon Dental Clinic will not be liable to any data breaches between Zoom and the patient.

Refunds are not available if are unable to attend your consultation.

PROCEDURE

  • If you are already a registered patient at Coulsdon Dental Clinic, you will still need to complete a medical history form. We have the capability to send all paperwork to you digitally for you to complete prior to your appointment. 

REGISTERED PATIENTS

  • To protect the privacy of patients and clinicians, patients and clinicians are not be permitted to make their own recordings of video consultations.

VIDEO RECORDING

  • Our consultations are in 10-minute appointment slots. You understand and accept that the minimum you can purchase is a complete appointment (of 15 minutes) and not individual minutes and that using any time in an appointment is the same as using all of it, so you will be charged accordingly. 

  • You agree and accept that you will not be entitled to any rebate, refund or compensation as a result of your not using the full length of time available in an appointment.

APPOINTMENTS FOR CONSULTATIONS

  • A consultation is made up of a single appointment. If you wish to have longer than 15 minutes you must request this when making your booking. You will be charged £30 for each additional 15-minute slot you require.

IF YOU WANT A LONGER APPOINTMENT THAN 10 MINUTES

  1. A consultation is made up of a single appointment. If you wish to have longer than 15 minutes you must request this when making your booking. You will be charged £30 for each additional 15-minute slot you require.

IF YOU WANT A LONGER APPOINTMENT THAN 10 MINUTES

  • We do not provide refunds where Coulsdon Dental Clinic is not at fault, including the following circumstances:

  1. If your consultation is disrupted because of your actions, as determined by us exclusively.

  2. If you have missed a booked appointment, as determined by us exclusively. In this instance you will be charged the full appointment fee as described above.

  3. If you do not receive a prescription as a result of a consultation.

  4. If you did not use all available minutes in any appointment that you have started.

CHARGES FOR CANCELLED (DISRUPTED) OR MISSED SESSIONS

CONTACT

Same day video consultations Terms & Conditions

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